International FAQ
Shipping options for customers located in Canada include several delivery speeds designed to match different needs. Standard delivery is available at a low flat rate of CA$15, though orders that reach or exceed CA$150 qualify for complimentary shipping. For those who need their packages sooner, a two-business-day delivery service is offered at a fee of $16, while next-day delivery is available for $24. These timeframes are estimates and depend on processing and transit conditions.
Order preparation typically takes place during regular business days, Monday through Friday between 9:00 AM and 5:00 PM. Any order submitted after 12:00 PM is generally handled on the next business day. Customers should expect a processing window of approximately two to three business days before their package is dispatched. Shipping estimates provided at checkout reflect average transit durations rather than guaranteed delivery dates.
Orders that include items available for pre-order follow a slightly different fulfillment process. When a product is labeled as pre-order, its expected dispatch timeframe is shown on the product page before purchase. Payment is collected in full at the time the order is placed. If a customer decides to cancel before the item ships, they may request cancellation through customer service, although approval is not guaranteed due to fast-moving fulfillment schedules. If an order contains both in-stock and pre-order items, the shipment will be held until all items become available. Partial shipping is not supported, meaning the entire order is sent together once the pre-order item arrives. For this reason, customers who want faster delivery of available products are advised to place separate orders.
International shipping is also supported across multiple regions with express delivery options. For example, customers in the United Kingdom can expect delivery in approximately three to five business days, with shipping priced at £12 or free for orders above £100. Within the European Union, delivery generally takes three to six business days, with a shipping fee of €15 or free shipping over €125. Australia receives packages in roughly three to five business days with a standard fee of AU$25 or free shipping above AU$150. For other global destinations, delivery time varies depending on location, with shipping costs typically around 15 in local currency or free above a $150 USD threshold or equivalent. Duties and taxes for many international destinations are either included in the product price or calculated based on the destination country’s regulations.
Customers are encouraged to review product pages carefully for any pre-order labeling or region-specific restrictions, as availability can vary by location. Orders may occasionally experience delays during peak periods or due to customs processing, which is beyond the control of the carrier or seller.
Once an order has been dispatched, a confirmation email is sent containing tracking details. This allows customers to follow the shipment progress directly through the carrier’s website. Tracking updates provide real-time information regarding location and estimated delivery timing.
Certain custom services, such as embroidery, require additional processing time. Personalized items are typically stitched in designated placement areas and may take up to one week to prepare before shipping. Minor variations in customization may occur due to the handcrafted nature of the service.
For high-value orders exceeding $1,000 USD, signature confirmation is required upon delivery. This applies regardless of the selected shipping method and is handled through the designated courier service.
If an item is missing from a delivered package, customers are encouraged to reach out for support within a 30-day window from the date of shipment. In cases where a package is marked as delivered but cannot be located, it is recommended to wait up to 72 hours, as carriers occasionally update delivery status prematurely. If the package still cannot be found after this period, customers should contact customer support for further assistance using the provided support email.