Orders & Shipping

Shipping services are provided across the United States with several delivery options designed to meet different customer needs. Standard delivery is available at no additional charge, while expedited options such as two-day and overnight shipping can be selected for an extra fee depending on how quickly the order is needed. Customers can choose their preferred shipping speed during checkout based on convenience and urgency.

Order fulfillment takes place on weekdays during normal business hours. Orders submitted within these hours are generally processed in a timely manner, while those placed later in the day or outside of operating times are handled on the following business day. Processing may require a short period of time, often a few business days, before the package is fully prepared and handed off to the carrier. Delivery estimates are based on typical transit times once the shipment leaves the warehouse.

Faster shipping methods are intended to reduce delivery time, but they do not include weekend or holiday deliveries. As a result, actual arrival dates may vary depending on carrier schedules and non-working days. Customers selecting expedited options should keep these factors in mind when planning for time-sensitive deliveries.

Some products may be listed as pre-order items and will include expected shipping dates on their product pages. When placing a pre-order, payment is collected at the time of purchase rather than when the item ships. If a customer decides to cancel a pre-order before fulfillment begins, they may request cancellation through customer service, although approval is dependent on order status and timing.

If an order includes both available items and pre-order items, the shipment will not be split. Instead, the entire order will be shipped together once all items are ready. Customers who wish to receive in-stock products sooner are advised to place separate orders rather than combining them with pre-order items.

Order cancellations are reviewed individually and cannot always be guaranteed. Due to fast processing times, orders may move into fulfillment quickly, which can limit the ability to make changes or cancellations once processing has begun. Customers are encouraged to reach out as soon as possible if adjustments are needed.

Once an order has shipped, tracking details are sent via email. This includes the carrier information and tracking number, allowing customers to follow the delivery status directly through the shipping provider’s website. Updates are managed by the carrier once the package is in transit.

Certain customized products, such as embroidered items, may require additional preparation time before shipment. These orders typically go through a personalization process, which can slightly extend handling time before standard shipping begins. Because of the custom nature of these items, small variations in appearance or placement may occur.

For high-value orders, delivery may require a signature upon receipt to ensure secure handoff. This requirement is determined by the carrier and applies to shipments above a certain value threshold.

If an item is missing from a delivery, customers should contact support within the specified time frame so the issue can be reviewed and resolved. In cases where a package is marked as delivered but cannot be found, customers are encouraged to wait a short period in case of early scanning before reaching out for assistance.

For shipping assistance or order-related inquiries, customers may contact support at frankiesbikiniusa@outlook.com or by phone at (451)987-2654.