Returns & Exchanges

Customers may return eligible items purchased from frankiesbikinis.com if they meet specific conditions. Products must be unworn, in new condition, and include all original tags and hygiene liners attached. Returns are generally accepted within a 30-day period starting from the date of purchase. Items that are marked as final sale are excluded from return eligibility and cannot be refunded under any circumstances. The company does not currently provide store credit as an alternative option, so approved returns are refunded back to the original payment method once processed. For any assistance related to returns, customers may contact frankiesbikiniusa@outlook.com or call (451)987-2654.

For hygiene and safety reasons, customers are advised to try on swimwear over undergarments rather than directly on skin. This helps maintain product condition and ensures compliance with return requirements. It is also important to note that purchases made through the online store cannot be returned in physical retail locations, as online and in-store systems operate separately.

Exchanges are available for eligible products and can be initiated through the official return system provided on the website. Items must remain in new condition, with all original packaging elements intact, and must be requested within the same 30-day window from the purchase date. Similar to returns, final sale items are not eligible for exchange. Additionally, once an item has already been exchanged, it cannot be exchanged again, limiting each purchase to a single exchange opportunity. International orders are generally not eligible for exchange services, which is an important restriction for overseas customers.

A special option known as an instant exchange may be available for certain cases. This process allows the replacement order to begin processing immediately after the exchange request is submitted. At the time of initiating an instant exchange, the payment method is temporarily authorized to ensure coverage of the transaction. Customers are given a limited timeframe, typically around two weeks, to ship the original item back. If the return is not shipped within the designated period, or if the customer decides to keep the item, the payment method may be charged for the full value of the exchange. If delays occur beyond the allowed timeframe, customers are advised to contact support for further assistance.

To begin a return process, customers must submit a request through the designated online return system. Once the request is approved, a prepaid shipping label is issued and sent via email. This label is then used to send the item back to the warehouse. After the returned products are received and inspected, refund processing begins. Refund notifications are typically issued within a period of one to two weeks after delivery, although additional time may be required depending on banking institutions. Shipping labels used for returns remain valid for a limited period, and reminders are usually sent before expiration to ensure timely shipment.

For international customers, return shipping costs may be deducted from the total refund amount. Additionally, duties and taxes paid during the original purchase are not refundable. Tracking return shipments is possible using the tracking number provided on the return label, allowing customers to monitor the progress of their package until it reaches the warehouse.

Pre-order items follow a slightly different return process and require direct communication with customer service to initiate a request. These items remain eligible for return within 30 days of delivery, following the same general condition requirements as standard products.

Refunds are typically processed back to the original payment method within a few business days after approval. However, depending on the financial institution, it may take additional time for the funds to appear in the customer’s account even after processing is completed.

Items purchased at physical retail locations cannot be returned or exchanged through the online system. Instead, any return or exchange requests for in-store purchases must be handled directly through the store where the transaction originally took place, as separate policies apply to retail locations.